We want our customers to be happy with our product, and if anything is less than perfect we are happy to accept returns. You can send it back to us up until 28 days post receiving the order – no questions asked.
How do I return them? (Doubt?)
It’s simple! Just call us at +44(0)1613125767 or drop us an email at firstname.lastname@example.org to request for return. Do share your order number. Once informed, please proceed with the following steps:
Make sure the invoice, price tag and original packaging is intact.
Seal it properly, stick the return label over the existing address label and drop the package in a post-box.
A few things to keep in mind:
If the exchange is made with a product of lower value, we will not be able to give you the difference back. So choose wisely!
If the product is bought during promotional campaigns, you will have to return the entire order value, or simply ask for an exchange! Partial returns are not accepted.
Do carefully seal them and send it back. Glasses that are scratched, bent, twisted or gone through any wear and tear will not be refunded.
It is our recommendation that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.
1. How long do I have to return the glasses?
You have 28 days to return your glasses, from the day you received your glasses were despatched to you. See the returns policy for further information.
2. How long will the return process take? How do I know you’ve received the glasses?
Refunds are typically processed within 10 to 15 working days. When we receive the frames, you will receive an email from us confirming that your glasses have been returned successfully.
3. What all info do I need to provide if I want to return an item?
To return your frames, you will need the order number which has to be provided once you contact our team. This can be found in your TOM ARCHER account, the delivery invoice, or the order confirmation email.